FICO Falcon is the technology that our fraud team uses to monitor debit card activity 24/7. In the event that we detect possible fraud, your card will be frozen, and you will receive the following communication from us.
1. You will immediately receive the following email notification from FraudShield@cbbcbank.com to the email address we have on file for you, which includes the option to reply with "fraud" or "no fraud."
2. If there is no response to the email after one minute has passed, then you will receive the following free text alert from phone number 32874, which also has the "fraud" or "no fraud" options. We recommend that you save this number to your contacts as "CBBC Bank Fraud Shield."
3. If there is no response to the email or text after 5 minutes have passed, then you will receive an automated phone call to confirm or deny the suspected card activity from phone number 1(800) 417-4592. This number will come through as an unknown number, so we recommend saving this number to your contacts as "CBBC Bank Fraud Shield." The call will also give you the option to speak with a fraud analyst.
If you do not respond to any of these three alerts, your card will remain blocked to protect your account until we can get in touch with you.
Card Declined Alerts
With this new addition to the Fraud Shield system, you will receive an email from the fraud center if you attempt a transaction at a merchant in an area we have experienced significant fraud. You will receive an email and a text message. However, no phone call will be placed for these alerts. With each alert received, you will have the opportunity review the transaction for fraudulent activity or, if the transaction is valid, contact the bank during business hours to find out why the transaction was declined.
1. You will immediately receive the following email notification from FraudShield@cbbcbank.com to the email address we have on file for you, which includes the option to reply with "fraud" if you did not attempt the transaction.
2. If there is no response to the email after one minute has passed, then you will receive the following free text alert from phone number 32874, which also has the option to confirm "fraud" if the transaction is not yours. We recommend that you save this number to your contacts as "CBBC Bank Fraud Shield."